CITY CENTER OF
MONITORING AND RAPID RESPONSE OF
AKIMAT OF NUR-SULTAN
CITY –«iKOMEK109»

ABOUT US

COMPANY MISSION

to unite city services for comfortable and safe living, we provide a platform for the active participation of residents in the development of the capital

VISION

a state organization, which goal is to monitor vital activity and safety of the city to ensure a high quality of life in the capital

24-hour reception of appeals on life-support and safety issues

Providing a unified technical infrastructure for effective operation of urban and emergency services

Analysis, identification of system problems of the city and search for the best world practices for their solution and adaptation in the city

Monitoring of quality of service of city services

85%

Solution of 85% life-support appeals from the first call

100%

Responses to appeals in social networks 100%

30000

30 000 video cameras in the city – integration into the City CCTV system

20%

Reduced system issues by 20%

SUBMIT AN APPEAL TO iKOMEK109

Akimat website

Mobile application iKOMEK109

Telegram chat-bot

Mobile application Smart Astana

Dial number

ADMINISTRATION

Askar Taksimov

Head

"City center iKOMEK109, built according to the best international and business practices, united all the issues of the city’s life-support by providing a single point of contact for the residents of the capital. We work to improve the quality of service to citizens by city services and departments"

Ukibai Nurpeisov

Deputy Head for Rapid Response, Analysis and Quality Control

Arystanbek Mazhenov

Deputy Head of Life Affairs

Assylbek Temeshbekov

Deputy Head of Administration, Finance and Technical Support

SCHEDULE OF ADMISSION

Askar Taksimov
First Thursday of every month
from 15:00 to 16:00
Arystanbek Mazhenov
Second Wednesday of every month
from 15:00 to 16:00
Ukibai Nurpeisov
Third Wednesday of every month
from 15:00 to 16:00
Assylbek Temeshbekov
Fourth Wednesday of every month
from 15:00 to 16:00
To make an appointment, call +7 7172 55 66 55 and leave a voice message

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